Refund policy
Important Information
- You have 30 days to return your items.
- Refunds are processed within 14 days after receiving your return.
- No restocking fees will be charged.
- Return shipping costs are the responsibility of the customer.
- Exchanges are accepted.
- This return policy is subject to our Terms of Service.
Return Procedure
For any reason, you have 30 days from the date of delivery to return your items. After this period, returns will no longer be accepted.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In the same condition as received
- In the original packaging
To initiate a return, please contact us at: support@newyork-drape.com
Once your request is approved, please ensure the items are securely packaged and shipped using a reliable carrier. Return shipping costs are the responsibility of the customer. No restocking fees will be applied.
For hygiene reasons, underwear cannot be returned once the packaging has been opened.
Return Address
Once your return has been approved, please send your items to the following address:
No. 160 Nijiayan Road
Jiangbei District
Ningbo, Zhejiang 315000
China
Please use a reliable carrier with a tracking number. Return shipping costs are the responsibility of the customer.
Refunds
Once your return has been received and processed, you will receive a refund within 14 days using the original payment method.
If you experience any delays or issues, please contact us at: support@newyork-drape.com
Exchanges
Not fully satisfied with an item and wish to exchange it? No problem.
Please contact us at support@newyork-drape.com, specifying the item(s) you would like to exchange and the reason. We will do our utmost to ensure your complete satisfaction.
Cancellations
To cancel your order, please email support@newyork-drape.com as soon as possible.
Once your order has been processed, it can no longer be cancelled.
Damaged or Incorrect Orders
If you have received an incorrect or damaged item, please take clear photographs and send them to support@newyork-drape.com, along with your order number.
We will resolve the issue as quickly as possible and sincerely apologise for any inconvenience caused.
Customer Service
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: 10:00 AM – 5:00 PM (EST)
Contact Information
Shop Name: New York Drape
Company Name: MW Collective
Company Registration Number: 98160184
VAT Number: NL868381305B01
Business Address:
Bredasingel 60
6843RE Arnhem
Netherlands
Phone Number: +16468146919
Email: support@newyork-drape.com