Free Shipping
30-Day Returns

Refund policy

IMPORTANT INFORMATION

  • You have 30 days to return your items.
  • Refunds are processed within 14 days after receiving your return.
  • No restocking fees will be charged.
  • Return shipping costs are the responsibility of the customer.
  • Exchanges are accepted.
  • This return policy is subject to our Terms of Service.
  • Returns are only accepted with prior approval. Unauthorised returns will not be processed or refunded.

RETURN PROCEDURE

For any reason, you have 30 days from the date of delivery to return your items. After this period, returns will no longer be accepted.

To be eligible for a return, items must be:

  • Unworn
  • Unwashed
  • In the same condition as received
  • In the original packaging

To initiate a return, please contact us first at: support@newyork-drape.com. We do not accept returns without prior approval. Once your return request has been approved, you will receive the return instructions and address.

Please ensure the items are securely packaged and shipped using a reliable carrier. Return shipping costs are the responsibility of the customer. No restocking fees will be applied.

For hygiene reasons, underwear cannot be returned once the packaging has been opened.

RETURN ADDRESS

All approved returns must be sent to our warehouse. Please do not send any items before receiving written approval from us — unauthorised returns will not be accepted or refunded.

CHN Warehouse Address Recipient: Phoebe + win-winfulfillment CHN SNG092711 Address Line 1: No. 160 Nijiayan Road Address Line 2: Jiangbei District City: Ningbo State/Province: Zhejiang Postal Code: 315000 Country: China

REFUNDS

Once your return has been received and processed, you will receive a refund within 14 days using the original payment method.

If you experience any delays or issues, please contact us at: support@newyork-drape.com

EXCHANGES

Not fully satisfied with an item and wish to exchange it? No problem.

Please contact us at support@newyork-drape.com, specifying the item(s) you would like to exchange and the reason. We will do our utmost to ensure your complete satisfaction.

CANCELLATIONS

To cancel your order, please email support@newyork-drape.com as soon as possible.

Once your order has been processed, it can no longer be cancelled.

DAMAGED OR INCORRECT ORDERS

If you have received an incorrect or damaged item, please take clear photographs and send them to support@newyork-drape.com, along with your order number.

We will resolve the issue as quickly as possible and sincerely apologise for any inconvenience caused.

Our customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: 10:00 AM – 5:00 PM (EST)

Shop Name: New York Drape
Company Name: MW Collective
Company Registration Number: 98160184
VAT Number: NL868381305B01

Business Address: Bredasingel 60, 6843RE, Arnhem, Netherlands

Phone Number: +16468146919
Email: support@newyork-drape.com